At Luntrixa, we are committed to providing exceptional travel experiences while maintaining transparency and fairness in our policies. This Refund Policy explains the terms and conditions regarding cancellations, refunds, and adjustments for travel services booked through our website luntrixa.org.
By booking a travel package with Luntrixa, you agree to the terms outlined below.
1. Eligibility for Refunds
Refunds are available under the following circumstances:
- Cancellations by Luntrixa:
- If we cancel a travel package due to unforeseen circumstances (e.g., low participation, natural disasters, government restrictions), customers are entitled to a full refund or may choose an alternative travel package of equal value.
- Customer-Initiated Cancellations:
- Refund eligibility depends on the timing of the cancellation relative to the scheduled travel dates and the type of package purchased.
- Non-Refundable Packages:
- Certain discounted or promotional travel packages may be non-refundable. Customers will be notified of this status at the time of booking.
2. Cancellation by Customers
To request a cancellation:
- Submit a written request via email to [email protected]
- Include your booking confirmation number, full name, and travel dates
Refund Timeline Based on Cancellation Notice:
| Notice Period Before Travel | Refund Policy |
|---|---|
| 30+ days | Full refund minus $50 administrative fee |
| 15–29 days | 50% refund |
| 0–14 days | No refund (unless required by local law or travel insurance coverage) |
💡 Tip: Review your package details carefully — some luxury or special packages may have stricter cancellation rules.
3. Refund Process
- Refund requests are processed within 10–15 business days after approval
- Refunds are issued to the original payment method
- In case of a partial refund, the amount will reflect any non-refundable fees or deposits
- Customers will receive an email confirmation once the refund is processed
4. Changes to Bookings
If you need to modify your travel dates or package:
- Contact Luntrixa as soon as possible at [email protected]
- Changes are subject to availability and may incur additional fees
- Some changes may be treated as cancellations and rebookings, with corresponding refund rules applied
5. Travel Insurance
We strongly recommend purchasing travel insurance for:
- Trip cancellations
- Medical emergencies
- Lost or delayed luggage
- Unexpected events affecting travel
Travel insurance can provide additional coverage beyond Luntrixa’s refund policy and may cover non-refundable packages.
6. Exceptional Circumstances
Refunds may also be considered in cases such as:
- Government-mandated travel restrictions
- Natural disasters affecting travel plans
- Serious illness or emergencies with valid documentation
Luntrixa reserves the right to evaluate such situations on a case-by-case basis.
7. Third-Party Services
- Some packages may include services from third-party vendors (hotels, transportation, tours)
- Refunds for third-party services are subject to the vendor’s policies
- Luntrixa will assist in coordinating refunds but cannot guarantee third-party compliance
8. Contact Us for Refund Assistance
For all refund requests or inquiries, please contact our support team:
Luntrixa
1507 Crosswind Dr, Nashville, TN 37211, United States
Phone: +1 270-828-4730
Email: [email protected]
We are committed to responding promptly and ensuring your concerns are handled fairly and transparently.
9. Policy Updates
Luntrixa may update this Refund Policy periodically to reflect changes in travel services, legal requirements, or operational practices.
- Any updates will be posted on this page with a revised “Effective Date”
- We encourage customers to review this policy before making bookings