Welcome to Luntrixa! These Terms and Conditions (“Terms”) govern your use of our website luntrixa.org, our travel services, and any bookings made through our platform. By accessing our website, using our services, or making a booking, you agree to comply with these Terms. Please read them carefully.
1. Acceptance of Terms
By using Luntrixa’s website or services, you confirm that:
- You are at least 18 years old, or have parental/guardian consent if under 18
- You agree to be bound by these Terms, including any updates
- You will use our website and services for lawful purposes only
If you do not agree with these Terms, please do not use our website or services.
2. Booking and Reservations
When booking a travel package through Luntrixa:
- All bookings are subject to availability
- Prices, itineraries, and packages are subject to change without prior notice
- Payment must be completed as indicated in the booking confirmation
- Special requests (dietary, accessibility, etc.) are not guaranteed but will be accommodated where possible
Booking Confirmation: Once payment is received, you will receive an official booking confirmation via email. This document serves as your agreement with Luntrixa for the selected travel package.
3. Payment Terms
- Full or partial payment may be required at the time of booking
- We accept payment via major credit/debit cards and other authorized payment processors
- Payments are processed securely using SSL encryption
- If payment is declined, the booking will not be confirmed
4. Cancellation and Refund Policy
a. Cancellations by Customers
- Cancellations must be submitted in writing via email to [email protected]
- Refund eligibility depends on the package and timing of cancellation
- Some packages may be non-refundable; please check your booking confirmation
b. Cancellations by Luntrixa
- Luntrixa reserves the right to cancel a tour or service due to unforeseen circumstances (e.g., natural disasters, travel restrictions, low participation)
- In such cases, customers will be offered a full refund or an alternative package
c. Travel Insurance
- Customers are strongly encouraged to purchase travel insurance to cover unforeseen events, medical emergencies, or cancellations
5. Customer Responsibilities
As a customer, you agree to:
- Provide accurate personal and payment information
- Comply with local laws and regulations at your destination
- Arrive on time for scheduled tours and activities
- Respect local customs, property, and fellow travelers
- Notify Luntrixa promptly of any issues during travel
Failure to comply may result in denial of services without refund.
6. Intellectual Property
- All content on luntrixa.org, including text, images, graphics, logos, and videos, is the property of Luntrixa or its licensors
- You may use website content for personal, non-commercial purposes only
- Reproduction, distribution, or commercial use of content without prior written permission is prohibited
7. Limitation of Liability
Luntrixa makes every effort to provide accurate information and reliable travel services. However:
- We are not responsible for delays, accidents, or damages during travel
- We are not liable for loss or theft of personal belongings
- Participation in travel activities is at your own risk
- We are not liable for any indirect, incidental, or consequential damages
Travelers are advised to exercise reasonable caution and obtain appropriate insurance.
8. Third-Party Services
- Some services offered by Luntrixa may involve third-party vendors (hotels, transportation, guides)
- Luntrixa acts as an intermediary and is not responsible for the acts or omissions of third-party providers
- Customers must comply with the terms of any third-party service provider
9. Privacy and Data Protection
Your personal information is protected in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and storage of information as described in that policy.
10. Modifications to Terms
Luntrixa reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our website or services after modifications constitutes acceptance of the updated Terms.
11. Governing Law and Dispute Resolution
- These Terms are governed by the laws of the United States, specifically the state of Tennessee
- Any disputes arising from the use of Luntrixa’s services will be resolved through good faith negotiation
- If unresolved, disputes will be submitted to binding arbitration in Nashville, TN
12. Contact Information
If you have any questions regarding these Terms or your bookings, please contact us:
Luntrixa
1507 Crosswind Dr, Nashville, TN 37211, United States
Phone: +1 270-828-4730
Email: [email protected]
We are committed to providing safe, reliable, and enjoyable travel experiences and welcome any questions or concerns.